Can't you just ask the the store employee that it got stuck? They'll help ya, right?
Last time I did that, they reset it back and give a piece of advice
How nice...Don't have it in my crew...Should I ask the staff to reset it... but that's embarrassing...Don't know what to doIt hasn't moved one inch since I got it like this...NarmayaNarmayaNarmayaI want that big sis Narmaya, but I'm bad at crane games...NarmayaNarmaya